To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. Items that are damaged, altered, or missing parts will not be accepted for return. If you have any questions about whether your item is eligible, please reach out to us.
To request a return, you must send an email to [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 2 business days with further instructions. Please do not send items back without prior approval.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for any loss or damage during return shipping.
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct product in a timely manner. If you have any questions about this process, feel free to contact us.
If you receive a defective or damaged item, please notify us within 7 days of receipt by emailing [email protected]. We may request photos of the damage for our records. If the item is confirmed to be defective or damaged, we will provide a replacement or issue a full refund, including shipping costs.
For international orders, the same return policy applies. However, customers are responsible for any customs duties or taxes incurred during the return process. Please ensure that you are aware of your countrys regulations regarding returns. We recommend checking with your local customs office if you have questions about potential fees.
